COVID-19 Announcement
In LA MER RESORT & SPA (ADULTS ONLY) we value our guests’ safety as well as the importance of relaxation. We have therefore adapted our policies and operational procedures in order to ensure a stress-free holiday for all. We offer a personalised service to all our guests and would therefore ask you to notify us of any requirements prior to arrival.
WELCOME
All public areas, as well as all accommodation have been sanitised thoroughly. Accommodation is further sanitised after each departure. It is advised that guests maintain a safe minimum physical distance of 2 meters from any other person not in their travelling party. Hand sanitizer dispensers have been placed at specific locations throughout the resort. Please use these prior and after entering elevators, and public bathrooms. Daily room cleaning is suspended, unless otherwise indicated by the quest at the registration form given to you at your arrival. We keep a record of your personal data in compliance with Greece’s Hotel safety protocols for public health protection and the possible need of tracing.
Employee’s Responsibilities
Hand washing, physical distancing and the use of personal protective equipment are mandatory.
Personal hygiene and frequent hand washing with soap and hot water is vital (every 60 minutes for 20 seconds, at minimum). All employees have been trained on COVID-19 safety and sanitation protocols by the Center of Continued and Life-long Learning of the University of Crete’s Medical School. All employees will be provided with a mask. Front line teams are required to wear a mask while on duty. Gloves will be provided to Housekeeping, Front Office and Food & Beverage teams. All our employees are checked for fever daily. In case of a temperature above 37c they will be asked to go home. Hostesses and Restaurant Managers will ensure physical distancing at entries. Tables and lounges will be utilised with appropriate physical distancing between each family or travelling party as advised by local authorities. Reduced numbers of bar stools and lounge seating are used to ensure that appropriate distances are kept.
Resort Operation
CHECK-IN
Check-in time will be at 15:00 and check out time at 11:00 in order to give housekeeping the necessary time to thoroughly sanitise each accommodation.
ACCOMMODATION
Cleaning and sanitising protocols are used to clean guest rooms with particular attention to high-touch items such as telephones, remote controls, toilet seats, door and furniture handles, light switches, temperature control panels, luggage racks and garbage bins. Guest will be asked upon check-in if daily housekeeping is needed. Cleaning and sanitisation of Air-Conditioning units has been performed according to public health protocols.
MINI BARS
Guests will be asked upon check-in if extra items should be placed in their fridge. You will be able to choose these items from the catalogue with an extra room charge.
BARS/RESTAURANTS
LA MER RESORT & SPA is well known for its gastronomy and excellent level of service. According to safety protocols, our trained employees will serve our guests breakfast, lunch and dinner of their choice straight from the buffet. All tables have a privacy distance. Pre-booking in the restaurants is required for all meals in order to ensure there will be no congestion in the restaurants, at any time. Menus will be uploaded for guests’ convenience and safety. Food and beverage departments are cleaned and sanitized daily.
BEACH The large sandy beach allows guests to maintain all necessary distances between sun-loungers (2m). Sun-loungers will be sanitised after each use. Beach towels will be provided from the reception and the spa. Please leave the dirty ones in the two special baskets that are placed in the pool area.
POOLS
The outdoor pool will be thoroughly cleaned every morning, with approved disinfectants. The sanitisation of all property pools will be implemented according to the Cleaning & Sanitising Protocol. A maximum number of guests will be allowed in the spa simultaneously. The indoor pool will not be available for use due to the safety protocols.
SPA
We follow the recommended measures for our treatments according to formal regulations. All indoor and outdoor areas are sanitised thoroughly after each use and the windows are frequently open to ensure thorough air circulation. The staff uses personal protective equipment. The indoor pool will not be available for use due to the safety protocols.
FITNESS CENTER
Hand sanitizers and disposable medical face masks will be placed inside the Fitness center for guests’ use. It is preferable to pre book at the reception your workouts ahead of entering the Fitness center. All equipment will be sanitised after each use.
EXTRA INFORMATION
All windows and doors in indoor common areas are open throughout the day to ensure thorough air circulation.
A medical kit is available at the front desk and the beach.
A COVID-19 trained doctor, Dr. Stathakos Stathis, is on-call 24hrs a day.
The hotel manager, Mr. Mathioudakis Pavlos, is the COVID-19 designated lead and the hotel’s room division manager, Mrs. Stamataki Vana, is his assistant.
